Tom Glocer

Howard Luxenberg doesn’t say anything about Tom Glocer’s vision (if any), which is more a declaration of commitment to long-termism.

There was a lot of techno-undertow in the Reuters I knew (systems not working) so I can imagine why he believes the effects won’t be seen until 2013. But if he doesn’t sharpen up the infrastructure any positive effects will be swamped by the inability of staff to perform as they should. ■