Refinitiv hit by third outage since April
Monday 2 August 2021
Refinitiv's Eikon news and data terminal experienced an outage of several hours on Monday, the company said.
Users in Asia and the Europe, Middle East and Africa region were most affected, leaving them able to see news headlines and prices but unable to open articles or data tools. Reuters said it was unclear how many of Refinitiv’s 40,000 customers and 400,000 end users were affected.
The outage prompted several people to say on Twitter that they were unable to access prices.
“It just kept saying ‘connection lost, in offline mode’ or words to that effect every 5/10 minutes,” one subscriber, currency market analyst Michael Brown, told Reuters. “Had to shut it down, then log in again, it would work for a bit then repeat the above.” ■